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Terms & Conditions

A legal disclaimer

Terms and Conditions

Last updated: October 2025

Welcome to franeyfrozenfoods.ie.
These Terms and Conditions govern your use of our website and any services provided by Franey Frozen Foods (“we”, “our”, or “us”).
By using this website, you agree to these Terms. If you do not agree, please do not use the site.

1. General Information

Franey Frozen Foods is an Irish-based frozen food distribution company providing information and services to trade and retail customers.
Our business address and contact details:
Email: james@franey.ie
Website: www.franeyfrozenfoods.ie

2. Use of the Website

  • You agree to use this website only for lawful purposes.

  • You must not misuse the site, introduce viruses, attempt to gain unauthorised access, or interfere with its functionality.

  • We may suspend or restrict access at any time for maintenance, updates, or misuse.

3. Information on the Website

  • We make every effort to ensure information on this site is accurate and up to date.

  • However, content is provided for general information only and should not be relied upon as professional or purchasing advice.

  • Product descriptions, prices, and availability may change without notice.

4. Orders and Payments

If ordering or requesting quotations via the website or by email:

  • Orders are subject to acceptance and availability.

  • All prices are in euro (€) and include or exclude VAT as stated.

  • Payment terms and delivery details will be confirmed in writing at the time of order.

  • We reserve the right to refuse or cancel any order in cases of pricing errors, non-payment, or other valid reasons.

5. Delivery and Handling

  • Delivery times are estimates only.

  • We are not liable for delays caused by third-party carriers, weather, or other circumstances beyond our control.

  • Risk of loss or damage passes to the customer upon delivery.

6. Returns and Refunds

  • Due to the nature of frozen food products, returns are generally not accepted once delivered, unless goods are damaged, defective, or incorrectly supplied.

  • Any issues must be reported within 24 hours of delivery with photographic evidence where possible.

  • Approved refunds or replacements will be processed promptly.

7. Marketing and Communications

By providing your contact details, you agree that we may contact you regarding your enquiry or order.
You may opt out of marketing communications at any time by emailing james@franey.ie.

8. Privacy and Data Protection

Your privacy is important to us.
Personal data collected through this website is handled in accordance with our Privacy Policy, which explains how we collect and use your information.

9. Intellectual Property

All content on this website — including text, images, graphics, and logos — is the property of Franey Frozen Foods unless otherwise stated.
You may not reproduce, distribute, or modify any content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of this site or our services.

  • We do not guarantee that the website will be free from errors, interruptions, or technical issues.

  • Nothing in these Terms limits liability for death or personal injury caused by our negligence.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content, security, or privacy practices of those sites.

12. Changes to These Terms

We may update or modify these Terms and Conditions at any time. Updates will be posted on this page with the revision date.

13. Governing Law

These Terms are governed by the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Franey Frozen Foods
Email: james@franey.ie
Website: www.franeyfrozenfoods.ie

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